Team Manager

Company: Hays
Location: Berkeley
Posted on: February 19, 2021

Job Description:

Team Manager - Perm - Berkeley, CA - $60,000-$65,000
The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.
A Computer Services Provider is seeking a Team Manager in Berkeley, CA.
Role Description
--- Produces and analyses management reports to allocate work and report on trends--- Resolves customer escalation in a timely manner to avoid disruption and minimize business impact--- Plans and distributes workload appropriately to ensure that business needs and deadlines are met.--- Provides clear, concise and relevant communication to ensure clarity of objectives and outputs required--- Controls relevant costs lines to meet budgetary requirements--- Act in accordance with Information Security Policies and report any potential or actual Security events or other Security risks to the organization--- Update KBA's--- Act as a technical liaison on--- documentation and process improvements.--- Complete random quality check for adherence to process.
Skills & Requirements
--- Experience of relevant business systems--- Advanced knowledge of Microsoft Applications--- Coordinates, organizes and prioritizes work activity for self and others--- Excellent proven customer service skills--- Excellent administrative skills and ability to analyse data and produce reports--- Excellent Interpersonal, literacy and numeracy skills. Confident building relationships with key stakeholder and senior management
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is an Equal Opportunity Employer.
Drug testing may be required; please contact a recruiter for more information.

Keywords: Hays, Berkeley , Team Manager, Executive , Berkeley, California