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Restaurant Assistant General Manager - Rooftop Lounge

Company: Residence Inn by Marriott
Location: Berkeley
Posted on: January 15, 2022

Job Description:

To provide the most professional service available to the guest through good, prompt and

courteous service. Supervises associates to ensure a high standard of service is being achieved

through attentiveness, attention to detail, & friendly service.

Open and close shifts in accordance with managers checklist.

Initiate guest interaction through seeking and soliciting feedback from guests, ensuring guests are

satisfied by assisting with serving, seating and communication with kitchen.

Train, maintain and enforce all Hotel service standards, using use records, menus and correct

training manuals.

Handle daily associate relations such as scheduling, time adjustments.

Maintain a safe and sanitary work environment for all associates and guests.

Use all proper tools appropriate for running a shift such as schedules, floor plans, reservations,

check, etc.

Find solutions for problems such as call outs, last minute reservations and amenities or any other

problems that may arise

Be on the floor during the entire meal period and ensure adequate coverage.

Conduct taste panels and menu classes on a daily basis for the restaurants.

Monitor hours and staffing on a daily basis for outlets with accurate scheduling in line with forecast and budget guidelines.

Check all associates side work on a daily basis upon departure.

MainManage an effective repair and maintenance program through the use of work orders and inspections.

Assist any associate in his or her job performance, when required, to ensure guest satisfaction.

Understand and teach empowerment principles to ensure guest satisfaction, encourage problem solving.

Exercise station rotation to ensure stations distributed fairly.

Fill out and discuss associate reviews.

Gain associate trust and respect by clear and effective communication.

Maintain fair and consistent counseling and/or disciplinary procedures in accordance with the Hotels guarantee of fair treatment policy.

Maintain proper amount of supplies for each outlet.

Monthly beverage inventories.

Liquor, Beer, & Wine ordering.

Ordering off restaurant supplies.

Attend all restaurant meetings.

Communicate directly and through the use of the log book to the next manager on duty

Keywords: Residence Inn by Marriott, Berkeley , Restaurant Assistant General Manager - Rooftop Lounge, Executive , Berkeley, California

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