To provide the most professional service available to the guest
through good, prompt and
courteous service. Supervises associates to ensure a high
standard of service is being achieved
through attentiveness, attention to detail, & friendly
Open and close shifts in accordance with managers checklist.
Initiate guest interaction through seeking and soliciting
feedback from guests, ensuring guests are
satisfied by assisting with serving, seating and communication
Train, maintain and enforce all Hotel service standards, using
use records, menus and correct
Handle daily associate relations such as scheduling, time
Maintain a safe and sanitary work environment for all associates
Use all proper tools appropriate for running a shift such as
schedules, floor plans, reservations,
Find solutions for problems such as call outs, last minute
reservations and amenities or any other
problems that may arise
Be on the floor during the entire meal period and ensure
Conduct taste panels and menu classes on a daily basis for the
Monitor hours and staffing on a daily basis for outlets with
accurate scheduling in line with forecast and budget
Check all associates side work on a daily basis upon
MainManage an effective repair and maintenance program through
the use of work orders and inspections.
Assist any associate in his or her job performance, when
required, to ensure guest satisfaction.
Understand and teach empowerment principles to ensure guest
satisfaction, encourage problem solving.
Exercise station rotation to ensure stations distributed
Fill out and discuss associate reviews.
Gain associate trust and respect by clear and effective
Maintain fair and consistent counseling and/or disciplinary
procedures in accordance with the Hotels guarantee of fair
Maintain proper amount of supplies for each outlet.
Monthly beverage inventories.
Liquor, Beer, & Wine ordering.
Ordering off restaurant supplies.
Attend all restaurant meetings.
Communicate directly and through the use of the log book to the
next manager on duty