Night Manager

Company: Fairmont
Location: Berkeley
Posted on: May 10, 2022

Job Description:

Night Manager Inspiring and engaging. As a Night Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey. Summary of Responsibilities: Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

+ Consistently offer professional, friendly and engaging service

+ Provide day to day operational and managerial support for Front Desk, Royal Service and Guest Services department and ensure all service standards are followed

+ Consistently offer professional, friendly and engaging service

+ Assist all rooms leaders in all aspects of the department

+ Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines

+ Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation

+ Train, inspire, develop, and recognize Front Office division colleagues including Front Office, Royal Service and Guest Services.

+ Assist guests regarding hotel facilities in an informative and helpful way

+ Review arrivals, ensure that special requests are met and service is anticipatory

+ Ensure accurate billing is completed upon guest departure

+ Act as a liaison for all departments within the hotel

+ Follow all safety policies, including emergency procedures and vehicle policies

+ Support Company and Hotel policies and procedures including promoting and participation in Employee Engagement Survey (EES), Fairmont Standards which include LQA, Health and Safety, and Voice of the Guest (VOG) initiatives

+ Responsible for performance management including one on one coach & counsel sessions, maintaining performance logs and conducting performance reviews

+ Establish initial department training as well as ongoing training on new systems, programs and processes in the department

+ Ensure service standards are met with respects to guest satisfaction in Voice of the Guest by ensuring that all guest issues/complaints receive prompt action and follow upEnsure all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency procedures

+ Ensure all key control procedures are followed

+ Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions

+ Assist in growing Accor Live Limitless (ALL) Loyalty Program

+ Driving GOP through meeting or exceeding the upgrade and walk in goals

+ Balance operational, administrative and Colleague needs

+ Follow all safety policies

+ Other duties as assigned

Visa Requirements:

Must provide proof of eligibility to work in the United States.

Vaccination Policy:

To keep our employees and the general public safe from the threat of COVID-19 and the rise of variants in the community, the Claremont Club & Spa has implemented a COVID-19 Vaccination Policy.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Claremont Club & Spa is an Equal Employment Oppourtunity Employer EOE M/F/V/D

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Keywords: Fairmont, Berkeley , Night Manager, Executive , Berkeley, California