Night Manager
Company: Fairmont
Location: Berkeley
Posted on: May 10, 2022
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Job Description:
Night Manager Inspiring and engaging. As a Night Manager, you
will show your leadership and interpersonal strengths to maximize
the Rooms Operations, and ensure an exceptional guest journey.
Summary of Responsibilities: Reporting to the Director of Rooms,
responsibilities and essential job functions include but are not
limited to the following:
+ Consistently offer professional, friendly and engaging
service
+ Provide day to day operational and managerial support for Front
Desk, Royal Service and Guest Services department and ensure all
service standards are followed
+ Consistently offer professional, friendly and engaging
service
+ Assist all rooms leaders in all aspects of the department
+ Ensure proper staffing and scheduling of all Front Office
colleagues in accordance to productivity guidelines
+ Communicate through pre-shift logs, emails and departmental
meetings all pertinent information for the respective shift and
areas of operation
+ Train, inspire, develop, and recognize Front Office division
colleagues including Front Office, Royal Service and Guest
Services.
+ Assist guests regarding hotel facilities in an informative and
helpful way
+ Review arrivals, ensure that special requests are met and service
is anticipatory
+ Ensure accurate billing is completed upon guest departure
+ Act as a liaison for all departments within the hotel
+ Follow all safety policies, including emergency procedures and
vehicle policies
+ Support Company and Hotel policies and procedures including
promoting and participation in Employee Engagement Survey (EES),
Fairmont Standards which include LQA, Health and Safety, and Voice
of the Guest (VOG) initiatives
+ Responsible for performance management including one on one coach
& counsel sessions, maintaining performance logs and conducting
performance reviews
+ Establish initial department training as well as ongoing training
on new systems, programs and processes in the department
+ Ensure service standards are met with respects to guest
satisfaction in Voice of the Guest by ensuring that all guest
issues/complaints receive prompt action and follow upEnsure all
necessary crisis and emergency procedures are in place to meet
hotel standards and that all agents are fully trained to handle
emergency procedures
+ Ensure all key control procedures are followed
+ Handle Guest concerns and react promptly, logging, notifying
proper areas and ensuring the utmost satisfaction in
resolutions
+ Assist in growing Accor Live Limitless (ALL) Loyalty Program
+ Driving GOP through meeting or exceeding the upgrade and walk in
goals
+ Balance operational, administrative and Colleague needs
+ Follow all safety policies
+ Other duties as assigned
Visa Requirements:
Must provide proof of eligibility to work in the United States.
Vaccination Policy:
To keep our employees and the general public safe from the threat
of COVID-19 and the rise of variants in the community, the
Claremont Club & Spa has implemented a COVID-19 Vaccination
Policy.
Our commitment to Diversity & Inclusion: We are an inclusive
company and our ambition is to attract, recruit and promote diverse
talent. Claremont Club & Spa is an Equal Employment Oppourtunity
Employer EOE M/F/V/D
Why work for Accor? We are far more than a worldwide leader. We
welcome you as you are and you can find a job and brand that
matches your personality. We support you to grow and learn every
day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's
limitless possibilities. By joining Accor, every chapter of your
story is yours to write and together we can imagine tomorrow's
hospitality. Discover the life that awaits you at Accor, visit
https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status
quo! #BELIMITLESS
Keywords: Fairmont, Berkeley , Night Manager, Executive , Berkeley, California
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here to apply!
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