Front Office Manager
Company: Berkeley City Club Headquarters
Location: Berkeley
Posted on: May 13, 2022
|
|
|
Job Description:
SUMMARY/PURPOSE
The Front Office Manager directly manages the Club's Guest Service
Team. This position has an understanding of the hotel and the
unique business model of the Berkeley City Club, but also of the
competitive market, the hospitality industry and maximizing room
revenue.
ESSENTIAL FUNCTIONS
-Maintain a professional and high-quality service-oriented
environment at all times
-Manage and monitor activities of all front office employees,
ensuring the adherence of standards of excellence and guidelines
set forth in the employee handbook, Club policies and procedures,
coaching, training and coaching where needed.
-Determine staffing requirements, interview and hire prospective
team members
-Manage staff, preparing work schedules and assigning specific
duties
-Ensure that at all times Team Members are attentive, friendly,
helpful and courteous to all Members, guests, Team Members and
Managers
-Upholds the Club's commitment to hospitality
-Ensure the implementation of all Club and hotel policies
-Train, discipline and terminate of the Guest Services staff, as
needed
-Maintains working relationships and communicates with all
departments and Mangers
-Resolves guest problems quickly, efficiently and courteously
-Enforces that the Guest Services Team correctly handles all cash,
credit and checks
-Daily hotel direct bill accounts reconciliation
-Fix discrepancies with hotel billings and postings
-Ensure that staff is trained and knowledgeable about Jonas and
basic Accounting processes
-Monthly reconciling of travel agent commission invoices and coupon
reconciliation
-Maintain a binder of relevant Jonas training material for
convenient reference
-Establish and implement department policies, goals, objectives and
procedures
-Maximize room revenue and occupancy by reviewing the status daily.
Analyze rate variance, monitor credit report and maintain close
observation of daily house count. Monitor selling status of the
house daily.
-Optimizing pricing recommendations, room rates and inventory as
necessary
-Updating vendor information when there are changes to rates or
terms
-Deliver optimized daily rate recommendations
-Adhering to handbook policies, payroll and staffing levels
-All other duties as assigned
Keywords: Berkeley City Club Headquarters, Berkeley , Front Office Manager, Executive , Berkeley, California
|
Click
here to apply!
|
