Director of Operations Research

Company: Grabango
Location: Berkeley
Posted on: June 22, 2022

Job Description:

Who we are:Grabango is the leading provider of checkout-free shopper technology for existing stores. Founded by Will Glaser (former founder & CTO of Pandora Media), the Grabango team has developed the only enterprise class solution for large store chains in the market today.Grabango has raised over $75 million in funding since 2017, with $39 million in Series B announced in June 2021. The round was led by Commerce Ventures with participation from Founders Fund, Unilever Ventures, Honeywell Ventures, Rich Products Ventures, and WIND Ventures. Grabango has signed five retail partners, each over $1 billion in revenue, including a global top-10 grocer and a Fortune-25 multinational. Several multi-store deployments are underway. The company has filed 40 patents, and the earliest ones that predate most prior art in the category have already been awarded.We're a growing group of curious, self-directed people working towards a common goal. We delight in taking risks and testing hypotheses in a collaborative environment. Our ability to celebrate both our successes and failures as milestones of progress opens the door to tremendous breakthroughs.About The RoleGrabango is looking for a data driven, innovative leader to optimize the performance of our data annotation team. The Director of Operations Research will design improvements to our internal workflow management system and develop training programs to optimize its use by a remote workforce. They will proactively identify opportunities and coordinate changes across various departments within the company, including operations, training, and workforce, to deliver fundamental process improvements. This role leverages quality assurance standards to improve the usability experience, increase productivity, and enhance agent performance. The successful candidate will play a significant role in the development of an effective knowledge base and will have a direct impact on employees day to day. This full-time role reports to the Senior Vice President of Operations and is based in Berkeley.What You'll be Doing:Implement a clear research strategy with scalable processes, tools, and systems that allow efficient monitoring of decision accuracy and productivityEnsure quality research framework is in place and coordinated across stakeholdersAssess operations issues, conduct root cause analysis, develop insights, produce improvement plans, and collaborate cross-functionally to improve performanceWork on change management process, tools enhancements, and workflow amendmentsBring innovation ideas and help create work process standardization and optimizationUse probability and statistics to analyze performance data and algorithms to identify opportunities for individual and group improvementsDevelop and monitor SMART goals for the organizationAI Continuous Improvement within Annotation to include: Work with Ops, Data, and others to assess areas for improvementDesign training initiatives at both a BPO and individual level to effectuate that improvementAssess the effectiveness of the training initiatives and iterate to reach goalsWith Ops management, balance the priority of our various KRsBuild and maintain a comprehensive training program and reference materialsWhat You Should Have:5+ years of direct data analysis responsibilities with demonstrable positive outcomes resulting from this analysisStrong Excel skills required; familiarity with SQL and data analytics tools preferred5+ years of prior experience in research roles with preference for candidates who have had this experience at a technology companiesComprehensive knowledge of adult learning theory, instructional design theory, and organizational behavior needed to create instructional materials and ensure exceptional facilitationAbility to manage multiple projects simultaneously, work effectively in an environment that is rapidly evolving, and to adjust priorities to suit business needsAn evidence based, quantitative approach to problem solving at the intersection of people and process. Excellent written and verbal communication skillsEducation & Certifications:Bachelor's degree in operations research preferred, or an equivalent combination of education and experience in business, education or a related field.Equal Opportunity EmployerGrabango Values:Integrity: Do the right thing, particularly when you don't have to.Bold Innovation: Think recklessly, but temper your actions with pragmatism.People Matter: Hire the best, and treasure them.Don't Live with Broken: Have the courage to admit mistakes, and the urgency to correct them.Customer Focus: Deliver beyond expectations, both internally and externally.Inclusion: Foster an environment that welcomes all.Simplify: Everything should be made as simple as possible, but not simpler.Grabango is proud to be an equal opportunity employer and is committed to developing a workplace where diversity and inclusion are an essential part of who we are. We strive to hire and support a workforce as diverse as our shopper base, so we can develop products and services that best suit our customers. We do not make employment decisions based on race, color, religion, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status and we comply with all local, state and federal employment laws. Grabango participates in the E-Verify Program, an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.

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