Assistant Front Office Manager

Company: Pyramid Hotel Group
Location: Berkeley
Posted on: June 23, 2022

Job Description:

Experience an energizing Residence Inn by Marriott Berkeley. Soaring 17 stories high, this Berkeley, CA hotel features 331 suites with fully equipped kitchens, separate living spaces, and a thoughtful collection of modern amenities. We offer over 15,000 sq.ft. of flexible meeting & event space as well as a rooftop restaurant and bar with spectacular views of the San Francisco Bay Area. Located in the heart of Downtown Berkeley, half a block from Downtown Berkeley BART station and several bus routes making it simple to commute to and from your new career adventure.

At Residence Inn Berkeley, not only do we welcome DIVERSITY,

We embrace it, encourage it, and celebrate it.

CARE / RESPECT / REWARDS

EEOC/ADA/VET/LGBTQ+

ABOUT THE POSITION:

The Assistant Front Office Manager is responsible for assisting the Front Office Manager with the effective management and direction of the guest service operations, providing great quality service, supervision of associates, guest services, and guest recovery. This position will oversee all operations during the PM shift, at times, this position also serves as the Manager on Duty. Qualified candidates must demonstrate genuineness for the team members and the guest alike. To be successful in this role, you must have working knowledge in guest-centric service, registration, multi line phone, night audit, and all rooms operations. Additional responsibilities may include training, staff development and scheduling. Residence Inn by Marriott Berkeley embraces its employees through a culture of CARE, RESPECT, and REWARDS.

PASSIONATE PEOPLE. PROVEN RESULTS.

ESSENTIAL DUTIES and RESPONSIBILITIES

+ Manage all aspects of front desk operations for assigned shift. Schedule employees to ensure proper coverage.

+ A true desire to satisfy the needs of others in a fast paced environment

+ Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.

+ Refined verbal and written communication skills

+ Ability to work a flexible schedule

+ Ensure the check-in/check-out experience is held to high guest satisfaction, verify guest reservations, address, and credit card information.

+ Must have knowledge of the San Francisco Bay Area attractions in order to provide accurate information to all guests.

+ Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in accordance with company policies and procedures. Alert management of potentially serious issues.

+ Close guest accounts at time of check out and ascertain satisfaction.

+ Post charges to guest rooms and house accounts using the computer.

+ Directly manages the Rooms management personnel and indirectly manages all subordinates within the department.

+ Responds to guest's complaints, solves problems, and works towards problem prevention and solutions.

+ Plan and implement detailed steps by using experienced judgment and discretion.

SKILLS & QUALIFICATIONS:

+ Communication skills are utilized a significant amount of time to interact with others; customers, employees and third parties.

+ Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions and training

+ Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

+ Problem solving, reasoning, motivating, organizational and training abilities are sued often. May be required to work nights, weekends, and/or holidays.

+ Minimum of two (2) years of Front Desk/Hotel experience including supervisory and/or management experience.

+ A true desire to satisfy the needs of others in a fast paced environment

+ Refined verbal and written communication skills

+ Ability to work a flexible schedule

Company Name: Pyramid Hotel Group

Opening ID: 2022-16545

External Company URL: https://careers-phg.icims.com

Street: 2121 Center St

Keywords: Pyramid Hotel Group, Berkeley , Assistant Front Office Manager, Executive , Berkeley, California