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Business Security, Health & Safety Integration Manager

Company: NatGeo Expeditions,Adventures by Disney
Location: Berkeley
Posted on: June 23, 2022

Job Description:

The Business Security, Health & Safety Integration Manager plays a key role in contributing toward the safety, security and health of Adventures by Disney (ABD) and National Geographic Expeditions (NGE) Guests and worldwide operations through partnership and integration of policies and procedures into operations. You will track ABD and NGE trip operations, proactively monitor security alerts, and work with the Walt Disney Company's Global Security teams, Risk Management and Worldwide Safety Services (WSS) to proactively assess, integrate and respond to any situation that might or has impacted the safety, security and health of our guests and trip operations. You will also coordinate communication, including the creation and sustainment of processes and procedures across various teams including Leadership, Trip Development, Operations, Global Partnerships, Marketing, Public Affairs and Relations, Contact Center, and Guest Communications in the event of a potential safety/security issue or emergency.

Responsibilities :

  • Lead, manage, and hold accountable the Adventures & Expeditions (A&E) Business Security, Health & Safety Integration team to collaborate on issues that may impact the safety and security of ABD and NGE Guests and trip operations. Work closely with the Director, Security, National Geographic at Disney, as well as other critical Global Security partners to deliver and integrate systems, procedures, security standards, emergency response/crisis management, business continuity, health standards, metrics and ensure the business operates within agreed upon standards.
  • Ensure A&E Incident Management Plans are reviewed and updated on an annual basis for both Owned and Operated, as well as brand licensed relationships. Facilitate the delivery of Safety/Security/Health Training Sessions, in partnership with the relevant teams, for full time cast members, Adventure Guides, and Expedition Leaders to review plans and conduct training exercises in partnership with Global Crisis Management.
  • Monitor the tracking of ABD and NGE Trip Operations and proactively review security alerts to identify situations that might impact the safety of our travelers and/or trip operations. Ensure timely responses in the event of a potential safety/security/health issue or emergency. Communicate relevant information to appropriate teams and work with the Global Security team to convey recommendations and mitigate risk. Make recommendations on the flowchart of internal communications between GITA, GSCC, WSS, Leadership, Trip Development, Operations, Global Partnerships, Marketing, Public Affairs/Public Relations/Communications, Contact Center and Guest Communication when responding to a potential safety/security/health issue or emergency.
  • Participate in a Manager on Duty rotation to monitor incoming calls for emergencies and trip disruptions. These situations can occur out of regular office hours and weekends.
  • Facilitate the process for the review of all ABD and NGE itineraries and ensure accurate feedback is provided to the Operations, Trip Development and Global Partnerships teams regarding any potential safety/security/health concerns given the destinations. Work with Global Security to obtain a strategic threat analysis when needed. Coordinate security inspections in partnership with Trip Development, Operations and an internal/external security team when needed.
  • Manage the overall process for health protocols of the A&E operation, including creation, documentation, approval and communication of these protocols, impacting guests and cast/staff on trips. These protocols are for both own and operated trips as well as global partners.
  • Liaise with Risk Management to establish processes and procedures around the vetting and approval of experiences for our trips. Facilitate the day-to-day operation of those processes integrating Trip Ops and Global Partnerships with Risk Management, becoming our team's subject matter expert.
    Basic Qualifications :
    • 5+ years' experience in risk/crisis management, project management, compliance, logistics, tour operations, or equivalent.
    • Demonstrated interest in risk management, global issues and security efforts a plus.
    • Excellent mentoring, coaching, and people management skills necessary.
    • Demonstrated ability to manage heavy workloads, prioritize work appropriately, and meet assigned deadlines.
    • Ability to create and maintain basic tracking systems.
    • Strong interpersonal communication skills to manage internal and external resources and work collaboratively with cross-functional and diverse teams.
    • Strong problem-solving skills; ability to proactively identify and implement effective solutions.
    • Experience working with a variety of technology solutions to optimize work and processes. Tech savvy.
    • Excellent organizational and analytical skills (including attention to detail).
    • Proficient with Word, Excel.
      Required Education :
      Bachelor's degree or equivalent.

      Additional Information :

Keywords: NatGeo Expeditions,Adventures by Disney, Berkeley , Business Security, Health & Safety Integration Manager, Executive , Berkeley, California

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