Manager, Human Resources

Company: AAA Northern California, Nevada and Utah Insurance
Location: Berkeley
Posted on: August 5, 2022

Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work.

Why Work For Us?

* Benefits - Medical, Dental, Vision, wellness program and more!


* 401k Matching - $1 for $1 company match up to 6% of pay


* Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan


* Paid Time Off - Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities


* Collaborative Environment - AAA will value your contribution to providing exceptional service to our members



The HR Business Manager collaborates with AAA leaders as a strategic partner to ensure that people decisions are aligned with organizational strategy, based on facts and consistent with an excellent Team Member and Member experience. This role will act as Team Member champion and change agent, be a catalyst for performance and development, and develop integrated solutions to maintain high employee morale, attract and retain talent and deliver valued added service to management and employees that reflect the business objectives of the organization. This role will also provide proactive consultation to Managers on how to be excellent people leaders and coach them to navigate and resolve employee relations and HR policy issues. This role manages various HR programs and is a pivotal partner with assigned Executive Team Member(s). The ideal candidate for this position is exceptional at exercising fact based judgment, and working in an extremely customer centric, transparent and open culture.

Essential Functions

* Champion AAA culture of being the most trusted organization in America, make it your mission to help our members and communities. (e.g., driving engagement survey action plans, involvement in company sponsored community events)
* Be involved (visit branches, attend client meetings) provide timely and insightful data to guide decision process while providing proactive solutions using good judgment and common sense.
* Understand how everything is connected at AAA, contribute to our strategy and align actions to support it.
* Assist Leaders in planning, executing, training, and tracking developmental programs
* Maintain positive employee relations by creating a responsive environment and being available to facilitate open and continuous communication; Lead client group(s) through core cyclical HR processes (e.g., performance management, talent calibration, compensation and bonus planning, succession planning).
* Offer thought-leadership and apply disciplined fact-based judgment regarding organizational and people related strategy and execution.
* Educate client groups on HR policy and practices, emerging HR issues, including salary and geographic market ranges, performance review processes, transfers, promotions and demotions.
* Using data analytics provide the client group with analysis and recommendations including compensation, attrition, retention, absenteeism, and time-to-fill.
* Improve the employee experience, find and develop ways to celebrate success, coach people with positive intent using performance diagnosis, organizational development and design.
* Provide coaching and counseling to management and employees in order to enhance individual
* HR expertise and business knowledge.
* Support employee relations through proactive and, as necessary, reactive interventions with employees and management confidentially and fairly. Conduct effective, thorough and objective investigations, when necessary. Address each incident as a coaching moment to improve client's HR acumen and confidence.
* Participate in staffing and recruiting initiatives to develop a pipeline of leaders. Consult as required regarding decisions involving promotions, terminations, demotions, and transfers.
* Responsible for selecting, training, coaching, counseling, and disciplining future employees in the HR department.
* Plans, recruits, selects, conducts performance evaluation, sales actions plans/coaching, and performance management activities for employees. Provide active, engaged leadership through behavioral coaching and mentoring
* May have direct reports

Knowledge/Skills/Abilities

* Possess excellent communication skills, conveying information with confidence and clarity.
* Deep understanding of HR functions, industry and business leadership.
* Have led large groups through significant change utilizing effective project management and change management techniques and processes.
* A broad technical expertise in employee relations, formal investigations, staffing and retention, compensation, policy development and application, learning and education, planning and other HR processes and programs.
* Experience in a HR generalist, consulting or business partner role with staffing expertise
* Proven background as an effective strategist and practitioner with a strong track record of successfully driving and implementing HR initiatives with functional leaders.
* Demonstrated ability to influence, evaluate and manage conflicting priorities effectively in a fast paced environment with senior level leaders. Flexible work style and approach based on client needs.
* Strong analytical and problem solving skills, ability to analyze data, understand trends; develop recommendations for action based on the analysis.
* Strong mindset for continuous improvement and meeting or exceeding client expectations
* Ability to implement process design, performance improvement, coaching, organizational design, and associated human resource services, systems and tools while monitoring progress with suitable metrics.

Education & Experience / Licenses & Certification

* BA/BS degree or an equivalent combination of education and relevant experience required


* MBA or Master's degree in related field preferred


* 6-8 years HR business partner or generalist experience


* Prior experience as a supervisor or lead is preferred


* SHRM-SCP, SHRM-CP, SPHR or PHR Certification preferred



Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.

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Keywords: AAA Northern California, Nevada and Utah Insurance, Berkeley , Manager, Human Resources, Executive , Berkeley, California