Director of Operations
Company: Pyramid Hotel Group
Location: Berkeley
Posted on: January 27, 2023
Job Description:
Hotel/Resort Name The Residence Inn by Marriott Berkeley Posted
Date 3 days ago (11/7/2022 6:02 PM) Location US-CA-Berkeley
Department Operations Position Type Regular Full Time # of Openings
1 Requisition ID 2022-21012 Requisition Post Information* :
External Company Name Pyramid Hotel Group Requisition Post
Information* : External Company URL https://careers-phg.icims.com
Address 2121 Center St Postal Code 94704 About Us Experience an
energizing Residence Inn by Marriott Berkeley. Soaring 17 stories
high, this Berkeley, CA hotel features 331 suites with fully
equipped kitchens, separate living spaces, and a thoughtful
collection of modern amenities. We offer over 15,000 sq.ft. of
flexible meeting & event space as well as a rooftop restaurant and
bar with spectacular views of the San Francisco Bay Area. Located
in the heart of Downtown Berkeley, half a block from Downtown
Berkeley BART station and several bus routes making it simple to
commute to and from your new career adventure. At Residence Inn
Berkeley, not only do we welcome DIVERSITY, - We embrace it,
encourage it, and celebrate it. - CARE / RESPECT / REWARDS
EEOC/ADA/VET/LGBTQ+ Description Join the New Residence Inn by
Marriott Berkeley! Berkeley's newest hotel destination, The
Residence Inn by Marriott Berkeley, offers guests contemporary
apartment-style accommodations with fully equipped kitchens,
separate living spaces and thoughtful modern amenities. Located in
the heart of Downtown Berkeley, this 17 story property with 331
suites features over 15,000 square feet of flexible meeting and
event space and a rooftop restaurant and bar with expansive and
inspiring views of the city. We are looking for energetic,
passionate and driven leaders to join our opening team for this
beautiful brand-new property! The Residence Inn by Marriott
Berkeley will embrace our employees through a culture of care,
focused on giving respect, offering support and providing
rewards.We are currently looking for a Director of Operatons to
join our team! Position Summary: Reporting directly to the General
Manager; the Director of Operations will direct, coordinate and
provide guidance and leadership to the Front Office, Bell Services
/ Transportation, Housekeeping Department, Engineering and Food &
Beverage ensuring consistent compliance with hotel policies and
quality guest service while maximizing efficiency and departmental
profitability. - Responsibilities:
- Implement and manage hotel's daily quality process including
goal communication, compliance with Pyramid and Hilton's standards
of product and performance, service recovery and problem
resolution. Disseminate guest feedback and coach accordingly.
- Supervise operations department heads with the exception of
Director of Finance, Executive Chef, Director of Sales, Director of
Catering and Director of Human Resources.
- Analyze with each Department Head their identified goals and
the action steps to achieve them within the identified time
frame.
- Develop and implement appropriate policies, procedures and
tools to ensure consistent service delivery.
- Monitor progress, achievements and problem areas and report to
the General Manager the effect on profitability and stability of
hotel operations.
- Interview, hire, train, recommend performance evaluations,
resolve problems, provide open communication and recommend
discipline when appropriate. -
- Maintain effective communication and positive relations with
team to ensure timely delivery of information that affects their
areas of supervision and/or department.
- Effectively field all guest complaints, conducting thorough
research to determine most effective solutions for best results.
Anticipate, identity, prevent, and solve problems as necessary.
Respond to all Hilton Guest Assistance issues, conducting thorough
research to develop the most effective solutions and negotiate
results. Practice appropriate service recovery techniques to ensure
guest satisfaction while maintaining hotel profitability.
- Ensure a positive guest experience through quality and safety
of the hotel's product and services.
- Monitor hotel occupancy, make staffing adjustments accordingly.
Supervise and review cost and inventory controls Prepare and
control costs through proper forecasting, scheduling and expense
management. Provide accurate reports on actual results for the
rooms and food and beverage division revenues and expenses. Assist
General Manager in comparing actual performance to planned
performance, identifying variances and initiating corrective
action.
- Review security and MOD reports daily for significant incidents
and coordinate with Department Heads all enforcement of policies
and/or improvements in service needed.
- Participate in and supervise the budgeting, forecasting,
training, motivating and staffing of the operations department
within the hotel to include; Front Office/Guest Services,
Housekeeping, Laundry, Concierge, Engineering, and Food & Beverage
areas of the hotel. Implement effective cost controls of labor
costs and expenses.
- Maintain awareness of all relevant Hilton brand standards and
take necessary steps to ensure that we meet or exceed these
standards and customer expectations. Review SALT scores daily to
monitor appropriate areas and take corrective action if
needed.
- Work closely with the General Manager in establishing and
monitoring policies and guidelines in the day to day operation of
the hotel to ensure profitability, consistency and solve problems
that arise in the course of the work.
- Participate in weekly revenue conference calls. Work with Sales
Team to maintain highest occupancy at highest possible ADR.
- Attend hotel meetings to include the weekly staff meeting,
daily operations meeting and preconvention meetings.
- Promote teamwork and remain flexible in the work environment.
Assist Team Members whenever necessary. Promote a positive work
environment where everyone's ideas are valued and considered and
team is fully empowered to handle all guests' concerns.
- Maintain a positive image on behalf of the hotel while at work
and in the Community. Follow all Hilton Raleigh North Hills
policies and procedures.
- Perform other duties as assigned by the General Manager.
Requirements Requirements:
- Bachelor's Degree in hospitality or management field
preferred
- Minimum of five years related management experience, or an
equivalent combination of education and experience.
- Ability to lead both managers and team members.
- Excellent interpersonal, organizational and communication
skills.
- Knowledge of hotel operations including security and safety
programs, labor relations, preparation of business plans, budget
and forecasting, expenditure controls, accounting principles,
revenue generation, quality assurance, repairs and maintenance, and
food & beverage experience in a management capacity.
- Ability to resolve guest complaints through problem resolution
techniques.
- Ability to manage multiple tasks effectively.
- Ability to work under pressure and deal with stressful
situations.
- Ability to effectively negotiate with vendors.
- Experience with forecasting, budgeting, expenditure control and
revenue generation. Sorry the Share function is not working
properly at this moment. Please refresh the page and try again
later. If you are human, leave this field blank.
Keywords: Pyramid Hotel Group, Berkeley , Director of Operations, Executive , Berkeley, California
Didn't find what you're looking for? Search again!
Loading more jobs...