Community Manager
Company: Mill Creek Residential
Location: Berkeley
Posted on: April 24, 2024
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Job Description:
Welcome to Mill Creek! We're glad you're here! At Mill Creek
Residential we are committed to building a diverse, equitable and
inclusive workplace where our associates can grow and bring their
whole selves to work. This starts with our recruiting and hiring
process. Studies have shown that women and people of color are less
likely to apply to jobs unless they meet every single
qualification. We want you to know that we encourage you to apply
if this job excites you, even if you don't meet 100% of the
requirements. You may just be the right candidate for this role, or
another role and make your mark at Mill Creek.
The Community Manager drives financial performance, operational and
leasing excellence, and delivers outstanding customer service at
one or more communities. Provides leadership and management for the
community operations and maintenance teams. This position is
responsible for setting performance standards and coaching,
developing, and empowering associates towards achievement of
desired business outcome.
Essential Functions/Responsibilities
Financial Performance
Manage financial aspects of operations for the assigned community
(or communities) that contribute to the business goals.
Develop, implement, and monitor programs to maximize revenue,
maintain expense control, and increase value
Oversee pricing and occupancy strategies
Assist in preparation of community budget
Provide thorough and strategic monthly reforecast, monthly
operating report, and executive summary of operations
Review and approve, or submit for approval, all contracts within
the limits defined by MCR budget authority levels
Anticipate and communicate significant departures from the budget
immediately and in accordance with the company policy and
standards
Partner with community Service Manager to review and recommend
capital improvements and capital programs for expense reduction
Address and complete all other duties as assigned
Sales and Marketing
Oversee sales, lease renewals, move-in and move-out process
Oversee administration and completion of the resident renewal
program, move-in and move out process
Maintain accurate and in-depth knowledge of community inventory,
pricing and availability as well as general knowledge of
competitors
Foster a thorough understanding of the community's competitive
environment in a submarket and adjust operating strategy
accordingly
Participate in Revenue Management calls when applicable
Address and complete all other duties as assigned
Operating Standards
Ensure community (communities) maintain brand standards including
property presentation, marketing, office and model appearance and
associate appearance. Inspect what you expect.
Review and analyze operations reports to track community
performance and understand the impact of local economic conditions
on community operations
Ensure community is compliant with all applicable MCR and Partner
(where applicable) procedures and all federal, state and local
laws, specifically Fair Housing regulations at the community
level
Partnering with Service Manager, recommend capital improvements for
community
Manage contracts with 3rd party service providers
Address and complete all other duties as assigned
Associate Management and Development
Responsible for recruiting, hiring, associate scheduling, work
assignments, training and performance evaluations
Empower, engage and develop associates to achieve great performance
and desired business outcomes.
Establish goals and accountability for team. Provide feedback,
coaching and support to drive achievement of established goals,
reward success: hold one on one meetings with staff members
Manage performance of subordinates. Conduct performance appraisals;
provide development support (i.e. coaching, counseling and
training); make decisions regarding hiring or termination of
community associates
Support associate development. Provide targeted training and growth
opportunities
Champion and enforce the Mill Creek Brand Promise, Service
Standards and Manifesto
Address and complete all other duties as assigned
Edu ca tion an d/or E x p e ri e n c e
High School diploma or equivalent (GED), Bachelor's degree or
related experience preferred
3-5 years of multi-family or related property management experience
or equivalent experience
2 years supervisory experience
Commitment to, and passion for, providing outstanding customer
service
Strong communication skills (written and verbal)
Skills/Specialized Kn o w ledg e
Manage community performance including financial performance,
customer service, sales, communications, marketing, negotiation,
crisis management and staffing
Analyze data/reports to develop solutions to sustain high standards
of customer service, optimal revenue generation and effective
expense management
Ability to set clear objectives and define success for individuals
and the team. Establish team accountability and lead team to
achieve desired business outcomes
Supervise subordinates and provide feedback and coaching resulting
in improved performance
Exercise professional judgment to take ownership of and resolve
issues and problems with residents and associates diplomatically
and without becoming adversarial and losing your temper
Ability to clearly communicate, speak, read and write in English as
demonstrated by clear and concise written and verbal
communication
Computer skills including Microsoft Word, Excel, Entrata, Yardi and
Revenue Management Software
Ability to perform basic arithmetic skills such as measurement,
addition, subtraction, multiplication and division
Operate general office equipment, such as, but not limited to,
personal computer, tablet, telephone and successfully program fobs
and other electronic devices
Capable of travelling between two or more communities, if
necessary
Report to work on time, work assigned schedules (including
weekends) and accurately document/verify time worked
Mill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek
Residential? If so, apply today and become part of an organization
that believes in uncompromising integrity, celebrating successes,
continuous improvement, and working hard, smart and together!
Keywords: Mill Creek Residential, Berkeley , Community Manager, Executive , Berkeley, California
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here to apply!
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