Customer Success Manager, Google Marketing Platform
Company: Google
Location: San Francisco
Posted on: May 4, 2024
Job Description:
Customer Success Manager, Google Marketing Platform
corporate_fare Google place Los Angeles, CA, USA ; Chicago, IL, USA
; +1 more Apply info_outline info_outline X Info This role may also
be located in our Playa Vista, CA campus.Note: By applying to this
position you will have an opportunity to share your preferred
working location from the following: Los Angeles, CA, USA; Chicago,
IL, USA; San Francisco, CA, USA. This role may also be located in
our Playa Vista, CA campus.Note: By applying to this position you
will have an opportunity to share your preferred working location
from the following: Los Angeles, CA, USA; Chicago, IL, USA; San
Francisco, CA, USA.
- Bachelor's degree or equivalent practical experience.
- 5 years of customer-facing experience, working with executives,
and driving customer transformation programs.
Preferred qualifications:
- Experience navigating customer organizational structures,
developing technology programs, defining milestones, success
criteria, resource allocation, and on-time delivery.
- Experience with online media buying strategies and advanced
technologies (e.g., GMP ecosystem).
- Excellent creative problem-solving and analytical skills, with
the ability to manage ownership proactively.About the jobBusinesses
that partner with Google come in all shapes, sizes and market caps,
and no one Google advertising solution works for all. Your
knowledge of online media combined with your communication skills
and analytical abilities shapes how new and existing businesses
grow. Using your relationship-building skills, you provide
Google-caliber client service, research and market analysis. You
anticipate how decisions are made, persistently explore and uncover
the business needs of Google's key clients and understand how our
range of product offerings can grow their business. Working with
them, you set the vision and the strategy for how their advertising
can reach thousands of users.Google Marketing Platforms (GMP) is a
centralized organization within large costumer sales under Google's
Global Business Organization, supporting Americas. Google Marketing
Platforms is core to Google strategy. The mission is to provide
advertisers with Google tech, ranging from media buying platforms,
advanced analytics, and optimization systems.Our Large Customer
Sales teams partner closely with many of the world's biggest
advertisers and agencies to develop digital solutions that build
businesses and brands. We enjoy a bird's eye view on the massive
transformation occurring as advertising shifts to mobile and online
platforms. We're uniquely situated to help shape how companies grow
their businesses in the digital age. We advise clients on Google's
broad range of products across search, video and mobile to help
them connect instantly and seamlessly with their audiences.The US
base salary range for this full-time position is $101,000-$147,000
+ bonus + equity + benefits. Our salary ranges are determined by
role, level, and location. The range displayed on each job posting
reflects the minimum and maximum target salaries for the position
across all US locations. Within the range, individual pay is
determined by work location and additional factors, including
job-related skills, experience, and relevant education or training.
Your recruiter can share more about the specific salary range for
your preferred location during the hiring process.Please note that
the compensation details listed in US role postings reflect the
base salary only, and do not include bonus, equity, or benefits.
Learn more about benefits at Google .
Responsibilities
- Drive adoption of solutions to help customers realize the
business value of partnership and offerings.
- Guide clients through the organizational changes needed to
unlock the full value of the GMP solutions, and help them align and
partner to deliver on their digital transformation. Partner with
customer-facing account teams and executives to develop strategic
plans that help customers achieve their business objectives.
- Collaborate with Google Marketing Platform Certified Partners
and with the Google Technical Professional Services team to project
manage and coordinate necessary steps to drive the implementation
of GMP products.
- Engage marketers, agencies, and partners to lead them through
adoption and use case value realization of Google Marketing
Platform technology.
Google is proud to be an equal opportunity and affirmative action
employer. We are committed to building a workforce that is
representative of the users we serve, creating a culture of
belonging, and providing an equal employment opportunity regardless
of race, creed, color, religion, gender, sexual orientation, gender
identity/expression, national origin, disability, age, genetic
information, veteran status, marital status, pregnancy or related
condition (including breastfeeding), expecting or parents-to-be,
criminal histories consistent with legal requirements, or any other
basis protected by law. See also Google's EEO Policy , Know your
rights: workplace discrimination is illegal , Belonging at Google ,
and How we hire .Google is a global company and, in order to
facilitate efficient collaboration and communication globally,
English proficiency is a requirement for all roles unless stated
otherwise in the job posting.To all recruitment agencies: Google
does not accept agency resumes. Please do not forward resumes to
our jobs alias, Google employees, or any other organization
location. Google is not responsible for any fees related to
unsolicited resumes.
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Keywords: Google, Berkeley , Customer Success Manager, Google Marketing Platform, Executive , San Francisco, California
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