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Evening Dog Hotel Front Desk Coordinator

Company: The Barkmont
Location: Berkeley
Posted on: September 16, 2022

Job Description:

We are a busy dog daycare and hotel located in the heart of West Berkeley with a reputation for being the BEST. We are looking for a courteous, hardworking, and upbeat Evening Front Desk Coordinator to join our team. Our team understands that our clients expect a high level of service from us. This position is accountable for the appropriate and efficient booking of appointments as well as accurately and efficiently checking in and checking out clients. You will be required to communicate our services on an expert level while ensuring that the environment is clean, tidy, and welcoming.*Responsibilities and Duties** Answer Phones 100% of the time in a friendly manner* Closing procedures of the center* Maintain a clean work environment* Engage Clients in a friendly manner* Explain Products, Services, and Packages* Book appointments accurately and efficiently utilizing reservation software* Usher clients through their experience, ensuring a delivery of five star standards every day* Mediate and resolve client issues* Process reservations* Input daily notes for each guest into their profiles* Learn about products and services for client communications* Make sure the lobby areas are impeccable*Qualifications and Skills** At least 18 years old* 2+ years in customer service* Available and willing to work the major holidays (Thanksgiving, Christmas, New Year)* Comfortable and physically capable of handling dogs of all sizes and activity levels* Enjoy working with people and dogs in a positive team atmosphere* Understand the value of working with a group of teammates* Have a thorough knowledge of computer and scheduling systems* Enjoy working on the computer and scheduling systems* Multi tasking and organization, and understand that excellence is in the details* Can handle multiple phones calls at once along with clients at the door*SCHEDULE**Monday through Friday 6 PM-10 PM*Starting pay is commensurate with experience and the opportunity to receive a raise after job training is complete and competency has been demonstrated after 90 day probationary period. *Proof of Covid vaccine is required to work here.*BENEFITS* Friendly work atmosphere with excellent live/work balance* PACCC Certified (we hold the only certifications available for this industry within the entire state of CA)* Family-owned business* Green business certified* Easily accessible by public transit* FREE Pet CPR & First Aid Certification* Best in-depth, comprehensive and ongoing training in modern positive reinforcement handling techniques and dog behavior in the industry* Opportunities to attend several dog training and behavior conferences, seminars, and workshops* Hands-on experience working with dogs one-on-oneJob Type: Part-timePay: $17.00 - $20.00 per hourBenefits:* 401(k)Schedule:* 4 hour shift* Monday to Friday* Weekend availability

Keywords: The Barkmont, Berkeley , Evening Dog Hotel Front Desk Coordinator, Hospitality & Tourism , Berkeley, California

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