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Guest Services Team Member

Company: Berkeley City Club
Location: Berkeley
Posted on: September 17, 2022

Job Description:

The Berkeley City Club is a historic hotel, event space, restaurant and bar, and social club. Originally opened in 1930 as the Berkeley Women's City Club, our architect Julia Morgan's unique Moorish-gothic vision comes to life through soaring arches, ornamental architecture, inviting courtyards, and a breath-taking indoor pool. We are proud to be one of the City of Berkeley's historical landmarks conveniently located in the Southside district, just one block from the UC Berkeley Campus. Stay the night in one of our cozy time-honored rooms. Host an unforgettable event or wedding in our private event spaces. Enjoy a unique dining experience at Julia's Restaurant and Morgan's Bar & Lounge. Members can take advantage of exclusive member perks including special discounts, members' only events and activities, and daily use of our pool and fitness room. To learn more about everything we have to offer, visit berkeleycityclub.com.

SUMMARY

The Guest Services Team Member is the initial point of contact for all patrons of the BCC. They are responsible for providing efficient, gracious service at all times while ensuring people feel informed and safe in their surroundings.

ESSENTIAL FUNCTIONS


-Greet BCC members and hotel guests; maintain a friendly and professional atmosphere
-Answer multi-line phone system and direct calls to appropriate staff
-Buzz guests into the parking lot and building and ensure security of the venue
-Provide accurate and current information regarding member events, room rates, and availability
-Use suggestive selling techniques to upsell rooms and promote other club services to drive revenue
-Book hotel reservations, communicate hotel policies & procedures, and answer questions
-Maintain a clean and organized appearance in the reception area
-Processing incoming mail and distributing as necessary to mailboxes
-Maintaining a familiarity with the surrounding local area to accurately provide concierge service
-Brew coffee and maintain the Coffee Corner throughout the day Straighten and restock tea, sweeteners, and condiments located at the Coffee Corner
-Maintain a supply of Guest Comment Cards and obtain guest feedback
-All other duties as requested
The Berkeley City Club is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

Keywords: Berkeley City Club, Berkeley , Guest Services Team Member, Hospitality & Tourism , Berkeley, California

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