Housekeeping Coordinator
Company: Fairmont
Location: Berkeley
Posted on: January 20, 2023
Job Description:
First impressions are everything! As a Housekeeping Coordinator
with Accor you will have the opportunity to create lasting memories
for every Guest, ensuring Guest rooms are comfortable, inviting and
clean. The luxury our Guests experience will ensure their return.
Summary of Responsibilities: Reporting to the Director of
Housekeeping, responsibilities and essential job functions include
but are not limited to the following:
- Serve as a principal source of information for the team
- Prepare and maintain your departments records
- Create the daily assignment for the room, public area and deep
cleaning attendants
- Ensure that all rooms receive daily housekeeping service in a
timely manner
- Maintain a consistent flow of information within the
department.
- Communication with the Front Desk regarding rooms and guests in
a timely and appropriate manner.
- Communication with the Facilities department regarding
maintenance needs and follow up in a timely and appropriate
manner.
- Communication between housekeeping staff and management.
- Use multitasking skills to monitor arrivals and stayover
cleans, reassigning as necessary
- Monitor Do Not Disturb rooms and follow the established
procedure
- Monitor guest requests through Royal Service portal, ensuring
timely completion of all tickets
- Monitor linen runner activities and productivity
- Assist housekeeping team with inventories, linen supplies
etc.
- Ensure service standards and individual performances are
aligned with Accor Values - Guest Passion, Trust, Sustainable
Performance, Spirit of Conquest, Innovation and Respect.
- Follow sustainable procedures and practices that support Planet
21 initiatives (Accors Corporate Social Responsibility
program).
- Show care for assigned work areas by organizing and maintaining
the office and work areas in pristine condition throughout and at
the end of shift.
- Able to organize own work flow to ensure completion of all
assigned duties before the end of shift.
- Exercise flexibility and accept changes with a positive
attitude by showing understanding and consideration to the needs of
the operations and department.
- Fully understand the difference in guest hierarchy and
different room categories.
- Attend and contribute to colleague meeting and any other
related activities.
- Undertake and performs any additional duties as assigned by
Managers. Qualifications:
- Excellent interpersonal and communication skills
- Ability to prioritize work in an environment with multiple
interests
- Ability to handle complex and confidential information with
discretion
- Competency using a variety of computer software- Opera and
HotSOS experience a plus
- Ability to speak Chinese/Spanish a plus Hotel Overview : Be a
part of the historic Castle in the Hills, The Claremont Club & Spa,
A Fairmont Hotel, a timeless landmark turning moments into memories
for 100 years. Visa Requirements : Must be legally authorized to
work in the United States. Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit
and promote diverse talent. To keep our employees and the general
public safe from the threat of COVID-19 and the rise of variants in
the community, Claremont Club and Spa has implemented a COVID-19
Vaccination Policy. Why work for Accor? We are far more than a
worldwide leader. We welcome you as you are and you can find a job
and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life,
so that during your journey with us, you can continue to explore
Accors limitless possibilities. By joining Accor, every chapter of
your story is yours to write and together we can imagine tomorrow's
hospitality. Discover the life that awaits you at Accor, visit
https://careers.accor.com/ Do what you love, care for the world,
dare to challenge the status quo! #BELIMITLESS Claremont Club &
Spa, A Fairmont Hotel is an Equal Opportunity Employer.
EOE/M/F/V/D
Keywords: Fairmont, Berkeley , Housekeeping Coordinator, Hospitality & Tourism , Berkeley, California
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