ROARK KEY HOLDER- BERKELEY
Company: Olukai-kaenon-melin-roark
Location: Berkeley
Posted on: September 28, 2024
Job Description:
Roark is searching for talent to contribute to the future
development of our adventure lifestyle brand. We're looking for
someone with passion, creativity, and an entrepreneurial spirit to
assist the team at our Berkeley retail store.
As Key Holder you will be responsible for providing exceptional
customer service while maximizing revenue within our retail
environment and will hold periodic opening and closing duties at
the store. You will be responsible for opening the business and
setting up for a successful and/or shutting down and managing the
drawer and daily revenue drop. The Key Holder is responsible for
opening and closing a store. Their duties also include handling
operational procedures, managing cashiers, providing customer
service, supervising cleaning staff, setting alarms, and keeping
the entry area clean and organized. The Key Holder should have
scheduling flexibility, supervisory skills, customer service
orientation, and problem-solving abilities.
We have the following position(s) open for this role:
- Full Time (32 or more hours per week) - 1
- Part Time (29 hours or less per week) - 1 Areas of
Responsibility
Operations/Sales/Customer Service:
- Assist the Store Manager with growing revenue by driving sales
and business results through a premium guest experience, employee
relations, and operations that are aligned with Roark Culture and
Retail Operating Principles.
- Execute standard store product flow, restocking, overall back
of house operations, supply needs, and daily store maintenance as
directed by the Store Management.
- Uphold visual merchandising directives within the store and
maintain visual standards and brand image on a daily basis.
- Oversee Cashwrap & POS procedures. Reconcile tills, process
returns, exchanges, gift cards, and discounts accurately.
- Open and Close the store following standard operating
procedures for this process
- Ability to engage with new customers and build immediate and
lasting rapport. Personalize customer connections by providing
highest level of hospitality and customer service.
- Ability to independently problem solve and resolve customer
issues while maintaining a calm composure, even in high stress
situations. Collaborate with leadership team to communicate
customer feedback, and demonstrate ability to independently problem
solve and resolve customer concerns in an organized fashion.
- Ensure the retail floor is always clean and presentable
Maintain store concepts & visual standards. Assist with back of
house duties including receiving and placing product.
- A positive, outgoing, high energy, entrepreneurial, sales
focused attitude
- Strong interpersonal and communications skills both verbal and
written, strong independent work ethic, excellent time management
skills, organizational abilities
- Bachelor's Degree preferred
- Must be able to lift, carry or otherwise move objects weighing
up to 15 pounds when merchandising the sales floor and use ladders
or stairs
- Exhibit deep and extensive product knowledge to support all
client inquires, questions, and concerns; maintain consistent
awareness of the competition and what Roark Revival brings to the
market. Be an expert on Roark's product lines, current fashion
trends, understand the customer needs, and creatively communicate
selections that meet their needs.
- Manage inventory and ensure the retail store is well-stocked at
all times
- Support and promote the Point-of-Sale process in all areas of
register procedure, protocol and policies. Experience and
Qualifications:
- Minimum of one year of experience in sales and merchandising
(preferably retail goods) with closing and opening
responsibilities
- Preferred proficiency/knowledge in action sports, climbing,
camping activities, and a passion for the outdoors.
- Computer skills to include operating POS sales (Shopify)
- Support and promote the Point-of-Sale process in all areas of
register procedure, protocol and policies.
- BA or BS required
- Ability and willingness to work weekends, evenings, and
holidays as needed.
- Self-motivated leader with strong entrepreneurial skills.
- Shows elevated communication skills and can tailor style to
suit the audience.
- Innate guest centric mindset.
- Ability to engage with new customers and build immediate and
lasting rapport.
- Strong interpersonal and communications skills both verbal and
written, strong independent work ethic, excellent time management
skills, organizational abilities
- Creative and adaptable team player with a winning and positive
attitude.
- Personalize customer connections by providing highest level of
hospitality and customer service.
- Ability to independently problem solve and resolve customer
issues while maintaining a calm composure, even in high stress
situations. Collaborate with leadership team to communicate
customer feedback, and demonstrate ability to independently problem
solve and resolve customer concerns in an organized fashion.
- Ensure the retail floor is always clean and presentable
Maintain store concepts & visual standards. Assist with back of
house duties including receiving and placing product.
- A positive, outgoing, high energy, entrepreneurial, sales
focused attitude
- Must be able to lift, carry or otherwise move objects weighing
up to 15 pounds when merchandising the sales floor and use ladders
or stairs Compensation:
We are committed to offering our employees a challenging and
rewarding work environment, opportunities for growth and
development, a customer focused culture, and competitive pay and
benefits. Compensation will be commensurate with experience and
will include:
- Competitive compensation package (hourly with benefits)
- Discounts on the latest Roark Revival
- The hourly rate range for this position is $17.00 to $20.00;
the hourly rate is based on the experience that you bring to the
position
Archipelago Companies values a diverse, inclusive, and
entrepreneurial workforce and culture, and we provide equal
employment opportunity for all applicants and employees. All
qualified applicants for employment will be considered without
regard to an individual's race, color, sex, gender identity, gender
expression, religion, age, national origin or ancestry,
citizenship, physical or mental disability, medical condition,
family care status, marital status, domestic partner status, sexual
orientation, genetic information, military or veteran status, or
any other basis protected by federal, state or local laws. If you
are unable to submit your application because of incompatible
assistive technology or a disability, please contact us at
hr@arch-cos.com. Archipelago will reasonably accommodate qualified
individuals with disabilities to the extent required by applicable
law.
Keywords: Olukai-kaenon-melin-roark, Berkeley , ROARK KEY HOLDER- BERKELEY, Hospitality & Tourism , Berkeley, California
Didn't find what you're looking for? Search again!
Loading more jobs...