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Field Service Engineer

Company: PerkinElmer
Location: Berkeley
Posted on: June 24, 2020

Job Description:

SunIRef:Pharma1:title Job Description The Customer Support Field Engineer helps PerkinElmer customers enhance the productivity of their laboratory processes and drives high levels of customer satisfaction by providing expert service and support to customers within an assigned geographic area. Suggests and delivers services and support which includes direct installation, maintenance and repair of PerkinElmer Diagnostic Instruments, validation services, IQ/OQ and service agreements. Represents the face of PerkinElmer to the customer and drives repeat purchases and long-term satisfaction by best-in-class responsiveness and professionalism in all customer interactions. Key Responsibilities Installation, Maintenance & Repair Assist Newborn Screening Laboratories upkeep instruments and support critical operations. Installations of critical COVID-19 diagnostic testing instrumentations Install, maintain, verify performance and repair PerkinElmer equipment at customer sites ensuring best-in-class service within established time frame and assigned geographical area. Drive toward zero service recalls for any reason. Required to work as much as 80% of the time locally in the Bay, 20% of the time travelling to Southern California. Maybe require some on-call weekend support Provide on-time scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services which apply to our products in the field. Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards. Demonstrate knowledge of and adherence to the Installation, warranty, and service agreement provisions to provide adequate billing information to the customer. Business Development Drive the sale of value-added options to our customers including new service contracts, service contract upgrades and instrument add-ons to existing contracts. Encourage customers to purchase training, support, software, laboratory services products and field installed computer hardware upgrades. Assist and support local sales representatives secure new instrument orders. Contribute to division profitability through billable labor/travel orders, parts orders, support orders, billable install orders, and consumables. Information/Asset Management Maintain up to date electronic and repair documentation for dispatch, inventory and service support functions of the job. Perform timely completion of required reports to ensure the integrity of the service system. Accountable for assigned company assets to include: Company vehicle, tools, test equipment, telecommunication equipment, personal service parts inventory, etc. Manage inventory levels to ensure that adequate supply and appropriate records are maintained. Continuous Skill Development. Take an active role in developing technical skills and soft skills to maintain and enhance PerkinElmer's value proposition to the customer. Actively seeks and attains higher level certification through participation in company sponsored training & development initiatives. Maintains certification criteria associated with CSE position. Physical Requirements The physical demands defined below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will regularly be required to walk, stand, sit and talk or hear; to use hands or fingers to handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Basic Qualifications This position requires a Bachelor's Degree in Life Sciences, Electronics, Mechanics, Biotechnology or related discipline 2 plus years of experience in instrument installation, repairs, maintenance Preferred Qualifications Valid driver's license. While performing the duties of this job, the employee must safely operate a motor vehicle as evidenced by a good driving record, frequently travel long distances and occasionally travel overnight. Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code. Additional requirements include the ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions. Additionally, the ability to operate personal computer to enter data and generate reports, and communicate clearly and effectively with customers, peers, managers and other technical support professionals are critical to successful performance in this role. The ability and willingness to travel is required. Job Type: Full-time Benefits: 401(k) Dental Insurance Health Insurance Life Insurance Paid Time Off

Keywords: PerkinElmer, Berkeley , Field Service Engineer, IT / Software / Systems , Berkeley, California

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