Senior Systems Analyst - $46/hr
Location: Berkeley
Posted on: January 14, 2021
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Job Description:
Seeking an outstanding and experienced technician who was
promoted into management and can oversee our staff effectively to
manage a number of priority project deadlines while maintaining
excellence in day-to-day operations. We are actively interviewing
for this position.
THE POSITION
The Network Operations Manager (Senior Systems Analyst) oversees
day-to-day operations for Help Desk, Field Support, and Network
Engineering, and proactively identifies opportunities for network
improvements and operational efficiencies. It is imperative that
the incumbent be an experienced technician with broad knowledge of
current technologies and well-developed management, leadership, and
analytical skills. The Network Operations Manager reports to the
Director of Information Technology alongside three other managers
(Programming & Configuration, 311 Call Center, and Departmental
Systems Portfolio).
The Network Operations Manager is responsible for ensuring that
Help Desk and Network Engineering (approximately ten staff members
total) provide an array of technology services, including:
Help Desk
? Maintaining over 2,000 desktops, laptops, printers, and mobile
devices
? Providing frontline support for over 150 software applications,
ranging from Windows (XP/7) and Office (2007/2013) to specialized
line-of-business software (Lagan, Accela, Ektron, et cetera)
? Offering advanced support and training for all Microsoft Office
applications (Outlook, Word, Excel, PowerPoint, et cetera)
? Providing 24x7 on-call support of mission-critical systems,
including police, fire, and the 911 dispatch center
? Continuously updating standards and recommendations for
hardware/software purchases
Server Administration
? Supporting 55+ physical servers (Dell), 75+ virtual servers
(VMware), a core IBM iSeries that hosts the City?s current ERP
system, Citywide SAN/NAS, and backup appliance (Barracuda)
? Optimizing core applications, including Active Directory, SCOM,
SCCM, Exchange 2010, SQL Server 2008/2012
? Enforcing procedures to effectively monitor server/network
capacity and performance,
Network Administration & Security
? Making network infrastructure recommendations that support the
City?s mission
? Ensuring optimized network performance using monitoring and
security tools (Netflow, Solarwinds, Trend Antivirus, Proofpoint
Anti-spam, Websense)
? Maintaining 75+ routers, switches, firewalls, and WAPs across 42
City locations
? Coordinating network hardware vendors (Cisco, Meraki, Brocade)
and carriers (Verizon, AT&T, Sprint)
? Supporting current networking technologies, including VPN,
firewalls, VLANs, QoS, BGP, OSPF, EIGRP
VoIP Telephone Administration
? Supporting a 1400+ handset Avaya IP Telephony solution across 42
City locations, including dedicated voice VLANs and QoS
Management and Supervisory Skills
? Identifying opportunities for process improvement based on
performance metrics
? Providing hands-on technical leadership
? Mentoring, evaluating, and developing network operations
staff
? Overseeing project and ticket workflow for first and second tier
support
? Managing resources and projects according to the DoIT workplan
and budget
? Developing and maintaining network policies and procedures
? Developing and maintaining key relationships with internal and
external customers
? Finalizing both technical documentation and management
reports.
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Berkeley , Senior Systems Analyst - $46/hr, IT / Software / Systems , Berkeley, California
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