Senior Systems Analyst - $46/hr

Location: Berkeley
Posted on: May 2, 2025

Job Description:

Seeking an outstanding and experienced technician who was promoted into management and can oversee our staff effectively to manage a number of priority project deadlines while maintaining excellence in day-to-day operations. We are actively interviewing for this position.

THE POSITION

The Network Operations Manager (Senior Systems Analyst) oversees day-to-day operations for Help Desk, Field Support, and Network Engineering, and proactively identifies opportunities for network improvements and operational efficiencies. It is imperative that the incumbent be an experienced technician with broad knowledge of current technologies and well-developed management, leadership, and analytical skills. The Network Operations Manager reports to the Director of Information Technology alongside three other managers (Programming & Configuration, 311 Call Center, and Departmental Systems Portfolio).

The Network Operations Manager is responsible for ensuring that Help Desk and Network Engineering (approximately ten staff members total) provide an array of technology services, including:

Help Desk

? Maintaining over 2,000 desktops, laptops, printers, and mobile devices

? Providing frontline support for over 150 software applications, ranging from Windows (XP/7) and Office (2007/2013) to specialized line-of-business software (Lagan, Accela, Ektron, et cetera)

? Offering advanced support and training for all Microsoft Office applications (Outlook, Word, Excel, PowerPoint, et cetera)

? Providing 24x7 on-call support of mission-critical systems, including police, fire, and the 911 dispatch center

? Continuously updating standards and recommendations for hardware/software purchases

Server Administration

? Supporting 55+ physical servers (Dell), 75+ virtual servers (VMware), a core IBM iSeries that hosts the City?s current ERP system, Citywide SAN/NAS, and backup appliance (Barracuda)

? Optimizing core applications, including Active Directory, SCOM, SCCM, Exchange 2010, SQL Server 2008/2012

? Enforcing procedures to effectively monitor server/network capacity and performance,

Network Administration & Security

? Making network infrastructure recommendations that support the City?s mission

? Ensuring optimized network performance using monitoring and security tools (Netflow, Solarwinds, Trend Antivirus, Proofpoint Anti-spam, Websense)

? Maintaining 75+ routers, switches, firewalls, and WAPs across 42 City locations

? Coordinating network hardware vendors (Cisco, Meraki, Brocade) and carriers (Verizon, AT&T, Sprint)

? Supporting current networking technologies, including VPN, firewalls, VLANs, QoS, BGP, OSPF, EIGRP

VoIP Telephone Administration

? Supporting a 1400+ handset Avaya IP Telephony solution across 42 City locations, including dedicated voice VLANs and QoS

Management and Supervisory Skills

? Identifying opportunities for process improvement based on performance metrics

? Providing hands-on technical leadership

? Mentoring, evaluating, and developing network operations staff

? Overseeing project and ticket workflow for first and second tier support

? Managing resources and projects according to the DoIT workplan and budget

? Developing and maintaining network policies and procedures

? Developing and maintaining key relationships with internal and external customers

? Finalizing both technical documentation and management reports.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Berkeley , Senior Systems Analyst - $46/hr, IT / Software / Systems , Berkeley, California