Customer Success Manager
Company: Pylon
Location: San Francisco
Posted on: April 1, 2026
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Job Description:
At Pylon, we're building the future of B2B Post Sales. Pylon is
the all-in-one B2B post-sales platform powered by conversational
data and layered intelligence, helping companies run support and
customer success in real time. We’re backed by a16z, BCV, General
Catalyst, and Y Combinator. More than 1,300 companies including
Linear, Cognition (makers of Devin), Modal Labs, and Incident.io
run their support and customer success workflows on Pylon. We’re
also featured on the Enterprise Tech 30 List . Our product spans a
large and complex problem space, which means there is real
ownership, real responsibility, and a lot to build. What you'll do
Host calls with customers to help them onboard, learn best
practices, educate them about new features, etc. Help stand up a
customer success motion and everything that comes with it Work with
engineering to build tooling and process, and convey product
feedback. Build scalable ways of educating customers about new
features, like holding webinars, writing content, and other
creative ideas Identify customers who are not using the product as
expected and engage with them Dogfood Pylon for our customer
success processes You'll be turned to for feedback and suggestion
on features to add into the product! Requirements Located in (or
will relocate to) San Francisco and excited about working in-person
Comfortable regularly interacting with customers over chat and
video Able to dive deep into a customer's use case and business and
recommend solutions to them Organized and hard working An interest
in tinkering with the product and imagining new workflows Major
bonus: able to create and play with data dashboards in analytics
tools Our perks Fully covered medical, dental, and vision insurance
for employees 401(k) retirement plan Commuter benefits Parental
leave ? 14 company holidays unlimited PTO ? Annual offsite Lunch,
dinner, and snacks at the office ? Fitness stipend More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised) Founders:
Advith Chelikani , Robert Eng , and Marty Kausas Team: Currently 90
and growing!
Keywords: Pylon, Berkeley , Customer Success Manager, IT / Software / Systems , San Francisco, California
