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Critical Care Coordinator

Company: SUMMIT PARTNERS
Location: Berkeley
Posted on: February 23, 2021

Job Description:

  • Company Address: 1498 Pacific Avenue, Suite 400, Tacoma, WA, 98402 About Sound Physicians Sound Physicians is a leading healthcare organization with a proven track record of improving quality, satisfaction and financial performance for its hospital partners nationwide. Job Description To provide program coordination and administrative support for the Sound Physicians Critical Care Intensivist program at assigned hospital(s). ESSENTIAL DUTIES AND RESPONSIBILITIES:
    • Serve as the point of contact among Sound Critical Care (SCC) hospital program(s), and at multiple SCC sites, as discussed and assigned. The role will provide operational and administrative services (ie. coding, billing, payroll, MD schedule support, data review, scheduling meetings, paperwork, calendar management, etc.).
    • Hospital program support will include a base site and remote support to outlying hospitals with some on-site support requested periodically.
    • Role supports Program Medical Director (PMD) including participation in SCC team meetings, as well as working with on-site hospital team(s).
    • May organize and assist to create Excel and/or Power Point presentations for Sound or hospital JOC's, or executive level leadership.
    • May organize and/or attend Sound and/or hospital leadership meetings.
    • Handle the incoming calls, mail, text messages and faxes for the local SCC team so that priority items get a proper response.
    • Complete census reconciliation by collecting and distributing necessary data information from providers. Engage Program Medical Director (PMD) or Regional Medical Director (RMD) timely when providers fail to submit census information at the end of each shift worked. Reconcile patient census information in on-line program (Sound Connect).
    • Recording or reviewing patient medical information through electronic medical record and/or data entry tasks utilizing Microsoft Office Suite functions.
    • Organize and maintain the SCC office to include a reliable filing system for rolling 12 months of census management and on demand retrieval of census information.
    • Address email inquiries for missing census information within 24 hours of receipt.
    • Assist PMD and/or Regional Medical Director (RMD) in the maintenance and distribution of the physicians schedule within the program and maintain Tangier (scheduling) in real time to include scheduling changes as they are confirmed by the PMD or RMD.
    • Facilitate onboarding new providers (permanent, 1099, and locums) at local site, and remotely to other outlying SCC sites, as needed.
    • Provide detailed instructions regarding census management processes and follow-up timely to ensure compliance and census submitting to SCC Coders daily.
    • Assist PMD and RMD in the tracking/recording of locums/temp labor shifts worked.
    • Assist PMD with locum process, agency contact, credentialing follow-up, on-board and scheduling as needed for site.
    • Consistently role model the highest level of customer service to internal (hospital and Sound Physicians), and external customers.
    • Support SCC Regional Leadership Team and the Program Medical Director in scheduling meetings and ensuring attendance for hospital. This includes team meetings, hospital committee meetings, and Joint Operating Committee meetings (if applicable). Also, keep meeting minutes at team functions.
    • Work with the personnel at the hospital(s) to track committee membership and attendance records for team intensivists/provider on various assigned committees.
    • Support RMD, PMD and Sound recruiter in scheduling physician interviews and related logistics.
    • Assist with data management including tracking, trending and preparing quality reports as required by SCC dashboard and/or program-specific performance metrics.
    • Assure on-boarding logistics are in place for new intensivists.
    • Provide on-site coordination and facilitation for credentialing and privileging of the hospitalists.
    • Follow-up with hospital staff / office to make sure the intensivists have pagers, keys, and badges before work and that the pager number is available to the hospital units.
    • Assist Sound / SCC Coding department when medical records need to be pulled for verification.
    • Keep an updated contact list of the providers, and forward appropriate correspondence.
    • Order office supplies through the Sound on-line Staples system. This includes general office supplies, business cards, toner cartridges, and various other items as needed.
    • Forward billing queries, deficient records notices, death certificates, and other medical records information to the appropriate physician to facilitate their completion.
    • Assist intensivists with making sure they have access to the hospital and Sound computer systems.
    • Other duties as assigned. SPECIAL KNOWLEDGE, SKILLS, ABILITIES, TRAINING OR SPECIAL LICENSES/CERTIFICATIONS NEEDED TO PERFORM THIS JOB:
      • Excellent organizational abilities
      • Strong written and oral communication skills
      • Hospital or physician group management experience preferred
      • Position continually requires demonstrated poise, tact, diplomacy, and good judgment
      • Attention to detail and accuracy
      • Client service oriented (both internal and external)
      • Ability to interact and communicate with individuals at all levels of organization
      • Strong interpersonal skills able to handle sensitive situations and confidential information
      • Ability to multi-task and prioritize workload in a fast-paced environment
      • Strong knowledge and experience with Microsoft Office Suite (Excel, PowerPoint, Word)
      • Other duties as assigned REPORTS TO: Program Medical Director(s) (PMD) with dotted line matrix to Regional Director, Clinical Operations
        • Day-to-day reporting to PMD
        • Time and attendance reporting to PMD
        • Quality of work / operations reporting to PMD EDUCATION / EXPERIENCE: Education Minimum: Bachelor's Degree or an Associate Degree with equivalent work experience Experience
          Minimum: 1-2 years of healthcare customer service experience
          Preferred: 2-3 years of medical office staff or medical group management experience
          Preferred: 2-3 years working within a hospital setting Related Jobs Regional VP, Business Development Sound Physicians - New York City, NY, US

Keywords: SUMMIT PARTNERS, Berkeley , Critical Care Coordinator, Other , Berkeley, California

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