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Company: Alcatraz Cruises
Location: Berkeley
Posted on: June 6, 2021

Job Description:

City Experiences is seeking a Steward for our City Cruises operation in San Francisco.

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

Use your bartending and people skills to add magic to Hornblower Cruise and Events public cruises and private events. The position requires extensive cocktail knowledge, a passion for customer service and pride in personal grooming and presentation of self to guests. Successful candidates will possess the ability to stay calm and composed in a fast-paced environment and display the willingness to be a team player, handling bar duties and assisting with vessel preparation and closure. Days, evenings and weekend shifts available.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

Essential Duties & Responsibilities:

  • Attentive service for our various products which may include a champagne brunch buffet, cocktail receptions, plated meal service and more
  • Must be able to navigate stairs while carrying trays of food
  • Dining room set-up restock and clean during each shift
  • Perform all duties efficiently in the time allotted
  • Work and collaborate with Vessel operations crew and kitchen team to satisfy 100% of our guests
  • Collect money, accurately make change and accurately input into POS
  • Serve guests and fill server orders quickly and courteously
  • Check IDs in accordance with beverage guidelines
  • Diplomatically handle difficult customer service situations while maintaining Hornblower standards and following applicable liquor laws.
  • Perform all duties efficiently in the time allotted.
  • Take pride in personal grooming and how you present yourself to others.
  • Teamwork is highly valued and you must work well with others.
  • Enjoy beautiful bay views and learn about our products and San Francisco trivia to share with our guests.
  • Safety is an important part of our culture. Must adhere to all safety standards.
  • Additional job duties assigned

Requirements & Qualifications:

  • Minimum 6 months food service experience preferred
  • Minimum 6 months hospitality experience, with knowledge of food, wine, and spirits
  • 21 years or older
  • Food Handler Certification required; TIPS certification desirable
  • Excellent communication and customer service skills.
  • Must be able to obtain a TWIC and MMC.
  • Experience with a Point of Service (POS) system.
  • Day, evening, weekend, and holiday shifts are available. A flexible schedule is required.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: Alcatraz Cruises, Berkeley , Steward, Other , Berkeley, California

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