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IT Service Desk Support I

Company: Foresight Mental Health
Location: Berkeley
Posted on: January 4, 2022

Job Description:

Welcome to Foresight Mental Health. Were so glad youre considering joining our team.

IT Service Desk Support I

Explore your passion for mental health while being part of an innovative company thats transforming the delivery of mental health care.

In this role, youll offer first-level support to end users in a fully remote work setting. Youll install, test, monitor, upgrade, maintain and troubleshoot a variety of computer hardware and software systems. Youll also be responsible for creating and maintaining accounts, and assisting staff by investigating issues related to hardware, software and network connectivity.

This is a full-time, remote role.

What Youll Do

  • Work with users and IT teams to prioritize support requests, quickly resolving the most critical issues
  • Follow all security and compliance requirements as well as maintain inventory of deployed and available systems
  • Be proficient in operating and troubleshooting Microsoft Windows and MacOS; also, with virus malware prevention, removal and mitigation
  • Be proficient in SaaS products, help desk software, Okta, RingCentral, Google Workspace, etc.
    What Youll Bring
    • Associates or bachelors degree (preferred)
    • Minimum two years of relevant experience, specifically working with Windows and iOS
    • Availability to work after hours, weekends and holidays as needed
      What Youll Receive
      • Comprehensive medical, dental and vision coverage
      • Paid time off, sick time, paid holidays
      • 401k with employer match
        Come join our dynamic and innovative team working toward mental wellness for all.

        Thanks for your interest in working with Foresight

        If you are a California resident, please read our California Candidate Privacy Notice here.

        Foresight is an equal opportunity employer. Were committed to providing reasonable accommodations and will work with you to meet your needs. If youre a person with a disability and require assistance during the application process, please dont hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and Jobble

Keywords: Foresight Mental Health, Berkeley , IT Service Desk Support I, Other , Berkeley, California

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