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Resident Services Coordinator

Company: Resources for Community Development
Location: Berkeley
Posted on: November 24, 2022

Job Description:


Who We Are
For over 35 years, Resources for Community Development (RCD) has been a leading regional nonprofit developer and owner of affordable housing. RCD's mission is to create and preserve affordable housing for people with the fewest options, build community, and enrich lives. RCD fosters strong, inclusive neighborhoods through strategies that address the health, economic development, education, and housing needs of residents across the community. As an employer, RCD offers a collegial, respectful, diverse, and inclusive work environment with generous benefits. We take pride in being able to bring our full selves to our work, value work-life balance, and prioritize the growth and development of our employees. We are comprised of a dynamic and high-achieving team of residents, communities, staff, and Board who are helping to meet the demand in the Bay Area for affordable housing. "What I really love about RCD is how much positive impact we have in people's lives just by where we build, how we design, and the services we offer. It's incredibly motivating to open the doors to residents and watch them thrive." -Dan Sawislak, Executive Director

The Role
The Resident Services Coordinator (RSC) supports RCD's mission of providing safe and affordable housing. As part of a team offering onsite engagement to residents of RCD properties, you will be primarily responsible for connecting individuals and groups of residents with community resources and educational programming. The work is focused on five key areas: housing retention; economic stability and employment/education; health and wellness; social engagement and community development; and youth enrichment at multiple properties in the RCD portfolio.

You will work closely with residents, RCD staff, property management, and third party service providers or vendors to support residents in meeting their personal goals and to meet specific challenges. Successful candidates will be resourceful, flexible and dedicated to promoting access to local, state and/or federal social services that directly or indirectly support resident housing stability, health and wellness, access to education, employment, and youth enrichment. Join us!Responsibilities

Work with Residents


  • Accurately identify/assess resident assets and needs in order to connect them effectively to resources and help them set personal goals.
  • Provide resident coordination and referrals to all residents at assigned buildings as needed.
  • Implement core program/service components as outlined in the Resident Services program model for properties.
  • Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources. Work collaboratively with residents to develop a plan working towards creating and developing leadership skills within the community.
  • Develop and maintain a comprehensive list of resources (employment, education, social service agencies etc.) available in the community for residents' benefit.
  • Recruit, manage and utilize volunteers to meet the program and service needs of residents.


    Work with Community Organizations


    • Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community.
    • Effectively organize, facilitate and participate in and/or lead meetings and community gatherings including activities with partner agencies that build professional capacity and enhance working relationships.
    • Motivate individuals and groups to actively participate and take leadership in efforts to improve the community and increase self- sufficiency.


      Data and Reporting

      • Develop and implement annual logic model for assigned properties.
      • Collect required data for designated program components and record data in our online database accurately and timely.
      • Evaluate and report outcomes of programs and services on a regular basis as required.
      • Report child, dependent adult and elder abuse and neglect according to state law.


        Coordination with Property Management

        • Housing stability and retention
        • Referrals and linkages
        • Rental assistance needs
        • Lease violations
        • Monthly provider meetings
        • Jointly host quarterly community meetings


          Qualifications & Skill Set

          • 2+ years of experience in one or more of the following areas:

            • Community/neighborhood organizing and community building with residents
            • Providing direct services and/or services referrals and linkages in an affordable housing community
            • Providing training in areas such as job development, money management, computer instruction


            • Professional, responsible and flexible; ability to balance attention to detail and big-picture needs, and to approach problems creatively and proactively.
            • Self-starter, self-motivated with the ability to work independently and as part of a team.
            • Exceptional interpersonal skills; work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.
            • Develop effective working partnerships with religious, educational, and community groups and institutions to leverage resources.
            • Function effectively in an environment with diverse cultures and multiple perspectives and lines of authority.
            • Demonstrate a basic understanding of how to work with people with mental health, disabilities, substance abuse, trauma, and/or sensitive personal issues.
            • Maintain professional boundaries while building trusting relationships with residents and staff
            • Demonstrate exceptional customer service skills to all residents, staff and partner agencies
            • Demonstrate a high level of verbal, writing, and listening skills
            • Intermediate level computer skills, including proficiency with MS Outlook, Word and Excel
            • Provision of a medicallyprovided tuberculosis (TB) skin test demonstrating negative results


              Education
              Minimum: Associate's degree; or high school diploma / GED, with 5 years of experience in social work, social services, or a related filed

              Desirable: Bachelor's degree
              Work Environment
              Majority of time spent at RCD's affordable housing communities. Because of the nature of the work, the position may require the employee to be available to work occasional late afternoons, early evenings and/or weekends.

              Travel Requirements
              This responsibilities of this position will require frequent travel to RCD properties and other offsite locations around the San Francisco Bay Area.

              Physical Requirements
              While performing the duties of the job, the employee is regularly required to sit, speak and hear. Requires frequent use of a keyboard, computer monitor and phone. Must be able to communicate clearly, both verbally and in writing. Must be able to lift up to twenty five (25) pounds occasionally. Work requires approximately 10% standing, 80% sitting and 10% walking. Active periods of walking, sitting and/or standing without a break may be required for periods of up to two (2) hours. The position requires regular reaching, bending, stooping, and occasional kneeling, crouching and crawling. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

              Application Procedure & Compensation
              Applicants should send a cover letter, resume AND salary requirements to . Please reference "Resident Services Coordinator" in the subject line. Applicants with suitable experience and/or skills will be contacted for interviews. People of historically marginalized groups are strongly encouraged to apply.

              RCD offers competitive benefits including: paid vacation and sick leave; health, dental, vision, life and long-term disability insurance; pre-tax flexible spending and commuter plans; and employer contributions to a retirement savings plan.


              RESOURCES FOR COMMUNITY DEVELOPMENT IS AN EQUAL OPPORTUNITY EMPLOYER
              PI197252476

Keywords: Resources for Community Development, Berkeley , Resident Services Coordinator, Other , Berkeley, California

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