Public Safety Dispatcher I
Company: City of Berkeley
Posted on: September 13, 2022
Mandatory COVID-19 Vaccine Policy
As a condition of employment, all newly-hired or re-hired employees
must be fully vaccinated and must report their vaccination status
to the City of Berkeley before their first day of employment. The
City may condition an offer of employment upon proof of full
vaccination and the candidate's satisfaction of the City's vaccine
reporting requirement or upon the employee's notification that they
require a reasonable accommodation that prevents them from becoming
fully vaccinated based upon medical necessity or religious belief
and the City's confirmation that it can accommodate the candidate
without undue hardship to the City.
The City of Berkeley Police Department has an exciting opportunity,
and is currently accepting applications for Public Safety
Dispatcher I. This is a trainee position - learn to receive 911
system emergency and non-emergency calls, dispatch assignments
according to police and fire procedures, operate various dispatch
center equipment including computer terminals, maintain records,
and perform other related work as assigned.
Typical Duties Include:
* Answers 911 emergency and non-emergency calls, and a variety of
other public safety telephone and radio communications;
* Obtains essential information from reporting parties about the
nature of the emergency and enters all calls for service;
* Responds to inquiries by obtaining information from various
government agency databases; enters control codes and searches
files to research and provide information;
* Assesses all incoming calls for both police and fire service to
determine the nature of the incident and the appropriate call for
service type; enters details of the calls into a Computer Aided
Dispatch system to create the call for service to be dispatched by
either the police or fire control dispatcher;
* Assesses pending calls for service; determines available and
appropriate police and/or fire resources; dispatches police and/or
fire resources via two-way radio and/or telephone, and updates
information related to the incident in the Computer Aided Dispatch
* Monitors and controls all public safety radio traffic; monitors
radio channels to ensure the safety of personnel in the field;
maintains awareness of location and verifies status of public
safety and other specified City traffic personnel;
* Prepares broadcasts of critical police emergency calls and
general information bulletins via radio and other electronic
* Records and monitors status changes and narrative updates related
to all calls for service, such as time of assignment, en route
time, arrival, clearance, and other related information for each
emergency and non-emergency event;
* Utilizes telecommunications devices for the deaf (TDD), including
Text to 911 technology, to communicate with hearing-impaired
citizens calling for service;
* Dispatches assignments for other City resources as assigned;
* Alerts other agencies and coordinates mutual response radio
* May refer calls to other resources including other City
departments, and governmental and private agencies;
* May issue case numbers to citizens who report incidents; and
* May be required to manually process calls for service using
applicable dispatch procedures.
Application deadline to qualify for writtenDate of written examMay
23, 2022 at 5:00 pmJune 11, 2022August 19, 2022 at 5:00 pmSeptember
10, 2022Applicants with a Typing test and a T-score from the Peace
Officer Standards and Training Dispatcher Test can submit an
application any time. Once your application and typing test has
been submitted, you will be contacted to schedule an oral board
NOTE: All applicants must complete a Personal History Statement
(PHS). All Personal History Statements are due at the time of your
oral board interview. You can download the PHS at:
https://post.ca.gov/Forms and download form 2-255 Personal History
Statement - Public Safety Dispatcher.
Equivalent to graduation from high school.
Equivalent of one (1) year full-time experience requiring
independent decision-making and a high level of public contact. A
Peace Officer Standards and Training Basic Dispatch certificate may
be substituted for six (6) months of the required experience.
* Must possess a typing certificate verifying the ability to
accurately type a minimum of 35 wpm. Certification may be from a
recognized business school, an employment or temporary agency, and
must be dated within the past twelve (12) months from the
application filing date. No online certificates will be accepted.
Due to COVID-19 and for the safety of our applicants, we will
accept online typing certificates.
* Must be able to pass a psychiatric evaluation.
* Must be willing to work evening, night, weekend, and holiday
* Must be able to travel to various locations within and outside
the City of Berkeley to meet program needs and to fulfill the job
responsibilities. When driving on City business, the incumbent is
required to maintain a valid California driver's license as well as
a satisfactory driving record.
Knowledge and Abilities
* General public safety radio and telephone communications
* Police and fire emergency procedures; and
* Primary roads, streets, highways, major buildings, and public
facilities within the City's boundaries.
* Remain calm and make rapid and sound independent judgments in
* Communicate tactfully and effectively with the public and public
safety first responders; obtain information from individuals in
emergency situations, including those who are emotionally
distraught, angry, or difficult to understand;
* Assess multiple priorities and organize workload; analyze
situations quickly and accurately, while taking effective action
for public safety;
* Operate complex radio, telephone, and various computer systems
* View multiple video display terminals for extended periods of
time in variable light conditions; distinguish and interpret the
meaning of colors on video display terminals;
* Maintain appropriate documentation of events, details, and
* Follow oral and written instructions;
* Perform work with a high standard of customer service,
professional conduct, and civic responsibility;
* Work in a team-based environment and achieve common goals;
establish and maintain tactful, courteous, and effective working
* Work in a highly structured environment where all communications
are recorded or documented and reviewed as public record; work in a
confined area, wearing a headset; work continuously or with
interruptions as required; stand or sit for extended periods of
* Learn and memorize City dispatching codes, criminal and traffic
codes, policies and procedures, names, locations, and other
* Read and interpret street maps and location information; and
* Perform routine clerical and record-keeping duties.
Applicants must submit the following:
* CITY OF BERKELEY EMPLOYMENT APPLICATION
* RESPONSES TO THE SUPPLEMENTAL QUESTIONNAIRE
* TYPING CERTIFICATE (Certification must be a minimum of 35 wpm and
may be from a recognized business school, an employment or
temporary agency, or online certification and must be dated within
the past twelve (12) months from the application filing date.
All materials must be received no later than 5:00 p.m. P.S.T. on
the closing date. Postmarks, faxes and incomplete applications will
not be accepted. Your application and responses to the supplemental
questions must be filled out completely. Resumes may also be
submitted but are not a substitute for a completed application.
Current Agency Administering Typing Tests
You may secure a typing certificate from the agency listed below or
other agencies not on this list that meet the requirements
mentioned above. Please note that these agencies are independent
organizations and are not affiliated with the City of Berkeley.
Chartwell Staffing Solutions
Oliver Road, Suite 280
Fairfield, CA 94533
Phone: (707) 425-7200
By appointment only
The examination process will consist of:
* Review of applications for minimum qualifications for the
position and to ensure all materials have been submitted.
* Written Examination - Applicants possessing these requirements
will be invited to take the P.O.S.T. Entry-Level Dispatcher Test,.
The examination will cover elements of the knowledge and abilities
identified in this announcement.
* If you have previously taken the P.O.S.T. Entry-Level Dispatcher
Test written test within one year of the application filing date,
and have received a total T-score of at least 48, you can attach
your results on agency letterhead to your application and you are
not required to participate in the City of Berkeley's written
* If you have previously taken the P.O.S.T. Entry-Level Dispatcher
Test exam and would like to retest with the City of Berkeley you
must wait 30 calendar days before being eligible to take the test
City of Berkeley P.O.S.T. Entry-Level Dispatcher Test Written
Examination Dates to be determined on the as needed basis.
Eligible List and Background Evaluation
Names of those passing the examination will be placed on an
employment eligible list that will be used to fill vacant
positions. Candidates being considered for employment will undergo
a thorough background investigation, including, but not limited to
prior work history, education and criminal activity.
Those who are selected for hire after the background will receive
an employment offer conditioned upon favorable medical and
DISCLAIMER: The provisions of this bulletin do not constitute a
contract, expressed or implied, and any provisions contained in
this bulletin may be modified or revoked without notice. Tests may
consist of any combination of written, oral or other exercises or
assessment procedures that test content. Components may include,
but are not necessarily limited to, typing, math, reading, writing
and analytical skills; problem solving ability; computer and
software proficiency, or any other job-related knowledge, skill,
ability or qualification. The City may, without notice, change or
eliminate any particular assessment component or combination of
components as needs dictate.
All City employees are required to provide services as Disaster
Service Workers in the event of an emergency / disaster.
Exam Access Accommodation: In compliance with local, state and
federal laws and regulations, the City of Berkeley will employ and
promote qualified individuals without regard to disability. The
City is committed to making reasonable accommodations in the
examination process and in the work environment. Individuals
requesting reasonable accommodations in the examination process
must do so no later than the final filing date for receipt of
applications, otherwise it may not be possible to arrange
accommodations for the selection process. Such requests should be
addressed to the Department of Human Resources - (510) 981-6800 -
email@example.com - 2180 Milvia Street, 1st Floor, Berkeley CA
Alternative Application Formats: This application material is
available in alternative formats upon request. Alternative formats
include audio-format, braille, large print, electronic text, etc.
Please contact the ADA Coordinator, 2180 Milvia Street, Berkeley -
Phone: (510) 981-6300 - TTY: (510) 981-6347-
ADA@cityofberkeley.info and allow 7-10 days for production of the
material in an alternative format.
The City of Berkeley is an EEO/ADA Employer.
Keywords: City of Berkeley, Berkeley , Public Safety Dispatcher I, Professions , Berkeley, California
Didn't find what you're looking for? Search again!