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Sales & Conference Services Coordinator

Company: Residence Inn Berkeley CA12
Location: Berkeley
Posted on: August 2, 2022

Job Description:


Sales and Conference Service Coordinator serves as the point of contact for clients and communicates with them by phone and email to respond to questions and requests. This position will challenge the selected candidate to contribute to the development and delivery of meeting/convention services, which will exceed client expectations. Qualified candidates will have working knowledge in preparing and reviewing written documents accurately and completely, answering telephones using appropriate etiquette. Develop and maintain positive working relationships with co-workers and various departments in the hotel. As part of the Sales and Catering team, candidates must maintain confidentiality of proprietary information, and protect company assets. Residence Inn by Marriott Berkeley embraces its employees through a culture of CARE, RESPECT, and REWARDS.



Partnering with multiple internal and external customers -- Client, Corporate Sales, Front of House, Banquet Services, Catering, Back of House- to deliver event execution
Conceptualize, draft and send well-constructed and professional correspondence and proposals.
Host property tours, familiarizing customers and potential customers with property features, products and services.
Maintain positive inner-hotel relationships with all hotel departments to expedite efficient communication.
Group Rooms Coordinator, manage and input rooming lists and reservations
Developing group quotes and negotiating with third-party product and service providers
Sending initial confirmations in connection with bookings and following up at specified intervals prior to the event to confirm status of meeting, guest counts, needs for special equipment
Execute basic administrative tasks
Familiarize yourself with each group, knowing the contact, meeting agenda, etc.
Able to assist the Director of Sales, Sales and Catering Managers on last minute pop-ups, changes, etc.
Supporting and serving as the onsite contact during event execution

Communication skills are utilized a significant amount of time to interact with others; customers, employees and third parties.
Problem solving, reasoning, motivating, organizational and training abilities are used often. May be required to work nights, weekends, and/or holidays.
Minimum of two (2) years hotel experience
Computer knowledge using software such as FOSSEY and CITY is preferred (Marriott reservations and Sales Systems).
A true desire to satisfy the needs of others in a fast paced environment
Refined verbal and written communication skills
Ability to work a flexible schedule

Keywords: Residence Inn Berkeley CA12, Berkeley , Sales & Conference Services Coordinator, Sales , Berkeley, California

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